Customer Complaints and Satisfaction

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Complaint Handling - Full Package The 'Complaint Handling (Full Package)' is a suite of documents utlised to ensure that the customer is aware where they are in the process..... MORE INFO
Complaint Receipt Letter The 'Complaint Receipt Letter’ is used to ensure that the customer knows the company has received their complaint and are dealing with it..... MORE INFO
Complaint Progress Letter The 'Complaint Progress Letter’ is used to ensure you own the customers complaint and keep them updated of progress at all times..... MORE INFO
Problems Gaining Access The 'Access Problems Letter’ is used to ensure the customer is aware whenever you are experiencing problems with gaining access..... MORE INFO
Complaint Closure - Accepting Responsibility The 'Complaint Closure Letter (Accepting)’ is used whenever the company is responsible for causing the complaint..... MORE INFO
Complaint Closure - Rejecting Responsibility The 'Complaint Closure Letter (Rejecting)’ is used whenever the company is not responsible for causing the complaint..... MORE INFO
Form of Discharge The 'Form of Discharge’ is used to to ensure that the customer is aware that once they have accepted the compensation and signed the 'Form of Discharge’ the complaint is closed and will not be revisited..... MORE INFO
Customer Satisfaction Survey FREE DOCUMENT TEMPLATE
You would use the 'Customer Satisfaction Survey Form’ to source and trend your customers opinions. You may use it to see why your business is not growing or why you are losing customers.....
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